Warranty
12-Month Limited Warranty
We stand behind the quality of our products. Every purchase from Snuggl™ is covered by a 12-month limited warranty from the date of delivery.
If your item has a manufacturing defect or stops working as intended, we’ll replace it at no additional cost.
What This Warranty Covers
This warranty applies to defects in materials or workmanship, including:
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Heating elements not functioning properly
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Battery or charging issues
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Wiring malfunction
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Stitching or zipper defects
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Product arriving damaged or not working out of the box
If your product experiences any of the above issues within 12 months, we will send you a replacement.
What This Warranty Does NOT Cover
To protect both our customers and our store, this warranty does not cover issues caused by:
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Normal wear and tear
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Accidental damage (drops, cuts, burns, stains, etc.)
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Damage caused by improper washing or care
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Unauthorized modifications
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Loss or theft of the item
We reserve the right to deny claims that show signs of misuse or damage unrelated to manufacturing defects.
How to Make a Warranty Claim
To start a warranty claim, please contact our support team at:
📧 support@snugglofficial.com
Subject line: Warranty Claim – Order #(your number)
Please include:
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Your order number
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The email used at checkout
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A brief description of the issue
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A photo or short video showing the defect (required)
Once approved, your replacement will be shipped to you at no cost.
Important Notes
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Warranty replacements do not require you to return the defective item.
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This warranty applies only to original purchasers and cannot be transferred.
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Warranty covers defects only, not buyer’s remorse.
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This warranty is separate from our 30-day return policy.
Our Promise to You
We want you to feel confident and cozy in every Snuggl™ product. If anything goes wrong within your warranty period, we’re here to make it right.